(Door Step Maintenance Service)
Terms & Conditions for Customer
- If customer registered the complain after 6 PM , then customer will get service in next day .
- Contact Person must stay between the Repairing Time Because Fixoin has not any rights to Enter Customer house without contact person.
- Customer has to stay at time , when our Technical person will reach in customer location.
- Customer has to give the charges according to the work done
- Customer must take money receipt from our Technical person.
- Customer Feedback is valuable for Fixoin to know customer satisfied or not.
- If customer not satisfied the work ,our Technical Team bound to give service again which is free of cost(Spare parts is chargeable).
Terms & Conditions For Service Provider
- Service Provider(own /Dealer/Technical Team) be ready always to go customer location.
- After taking complain Details from Fixoin ,Technical Team bound to call the customer and reconform the Complain details .
- After conforming our Technical team reach to customer location as soon as possible.
- Technical Team will give services between (9:00 AM TO 6:00 PM).
- Charges should follow by Declared by Fixoin which is mention in charge List.
- Technical person has not any rights to take extra money/Tip from customer.
Terms & Conditions For Fixoin
- Customer Care person Pull out Customer Complain in Every Moment from Webportal.
- Receive customer complain via offline(call, sms, what's app,..etc) and Registered in offline portal.
- After that send the complaint details to our Technical Team.
- Follow up accordingly till resolved the issue.
- Fixoin working Time is 9:00 AM to 6:00 PM.
- Within 1 hour our Technical Team will reach customer Location (depends on distance).
- If customer is registered the complain after 6:00 PM then customer will get service in next day morning.
- Customer will be not getting service ,if something is going wrong in city/location (Like:- Strike, Rathayatra crowed, durgapuja crowed time...etc)
- Charges is depends on work .
- We should follow the charge List made by Fixoin.
- If Our Technical Team reach customer location after conforming customer but at that time customer don't want service from us then customer bound to pay Transport Charges(100 Rupees).
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